Frequently Asked Questions (FAQ)

Section 1: About Valos & Our Products

  • Q: What is the philosophy behind Valos?
    • A: Valos is a Canadian-based men’s apparel brand dedicated to the "Body-positive" movement. We curate high-quality clothing designed to boost confidence, ensuring every man feels empowered regardless of his body type.
  • Q: How do you select your products?
    • A: We work with global specialized suppliers to select pieces that meet our strict standards for fabric comfort, durability, and inclusive fit. Each item is vetted to ensure it aligns with our mission of "Confident Wear."

Section 2: Size & Fit

  • Q: How do I know if a garment will fit me correctly?
    • A: Since we source from professional global partners, sizing can vary. We provide a detailed Size Guide on every product page. We highly recommend measuring your favorite fitting shirt at home and comparing it to our chart for the most accurate fit.
  • Q: What if I am between sizes?
    • A: For a more comfortable, "Body-positive" fit, we generally suggest sizing up. If you need specific styling advice, feel free to contact our support team.

Section 3: Shipping & Delivery

  • Q: Where do you ship from and how long does it take?
    • A: To offer a wider variety of inclusive styles at competitive prices, we ship directly from our global fulfillment centers. Typically, orders take 7-15 business days to arrive in Canada, depending on your location and customs processing.
  • Q: Will I receive a tracking number?
    • A: Yes! As soon as your order is processed (usually 2-4 business days), you will receive an email with a tracking number to monitor your package's journey.

Section 4: Returns & Exchanges

  • Q: Can I return or exchange my items?
    • A: Due to the intimate nature of our products and strict hygiene standards, we generally do not accept returns once the packaging has been opened. We encourage you to consult our Size Guide carefully before purchasing.
  • Q: What is the timeline for processing refunds or replacements?
    • A: We strive to resolve any issues as quickly as possible. Once your claim for a damaged or incorrect item is approved:
      • Refunds: Usually processed within 7 business days. Please allow up to 3 weeks for the funds to reflect in your bank account, depending on your financial institution.
      • Replacements (Exchanges): If a replacement is approved, we will process the new order within 7 business days. Given our global fulfillment model, please allow up to 20 days for the replacement items to be delivered to your address.
  • Q: Why might there be a delay?
    • A: Our team works extremely hard to ensure that any delays are kept to a minimum. However, international shipping and customs clearance can occasionally impact timelines. We appreciate your patience as we maintain our commitment to quality and service.