Privacy policy

Last updated: May 6, 2026

Valos operates this store and website to provide our Canadian customers with a curated, body-positive shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from www.shopvalos.com (the "Site").

Our Services are intended for residents of Canada only. 1. PERSONAL INFORMATION WE COLLECT We collect the following categories of personal information to fulfill your orders:

  • Contact Details: Name, billing address, shipping address (within Canada), phone number, and email address.

  • Financial Information: Payment card details (processed securely via Shopify and our payment gateways).

  • Transaction Information: Items viewed, cart activity, and purchase history.

  • Device & Usage Information: IP address, browser type, and how you interact with our Site via cookies. For detailed information, please refer to our [Cookie Policy].

2. HOW WE USE YOUR PERSONAL INFORMATION We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We use your data for:

  • Fulfillment: Processing payments, arranging shipping via global fulfillment centers, and handling quality-related replacements.

  • Communication: Providing customer support and order updates.

  • Marketing: Sending promotional offers via email (only with your express consent).

  • Security: Detecting and preventing fraudulent transactions.

3. DISCLOSURE OF PERSONAL INFORMATION We may share your data with:

  • Shopify: Our platform provider.

  • Service Providers: Including payment gateways, data analytics providers, and shipping carriers (such as Canada Post or private couriers).

  • Legal Compliance: To comply with Canadian federal and provincial laws or respond to valid legal requests.

4. INTERNATIONAL DATA TRANSFERS Although we exclusively serve the Canadian market, Valos utilizes a global fulfillment model. Your personal information may be stored or processed on servers located outside of Canada (such as in the United States) by our service providers like Shopify. By using our Services, you consent to this cross-border transfer of information.

5. YOUR RIGHTS (PIPEDA Compliance) Under Canadian privacy laws, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete information.

  • Withdraw Consent: You may withdraw your consent for marketing communications at any time. To exercise these rights, please contact us at support@shopvalos.com.

6. SECURITY AND RETENTION We implement industry-standard security measures provided by Shopify. We retain your information only as long as necessary to provide Services or comply with Canadian legal and tax obligations.

7. CONTACT US For more information about our privacy practices, please contact us:

Valos Email: support@shopvalos.com